Shipping Policy

Last updated: 20 July 2026

Here's what to expect when you order from Wristfit.

Where we ship

We ship from China to Australia, New Zealand, and internationally to most countries. If your country isn't showing at checkout and you'd still like to order, email us at hello@wristfit.co and we'll do our best to arrange it.

Processing time

We dispatch within 24-48 hours. Orders placed before 3pm AEST typically go out the same day; orders placed after 3pm or on weekends and public holidays ship the next business day.

Shipping times

Once shipped, delivery times are:

• Australia: 5-8 business days

• New Zealand: 5-8 business days

• International: 7–14 business days (varies by country)

These are guidelines — carrier delays outside our control (weather, customs, remote-area routing) can extend times slightly.

Shipping cost

Free shipping on all orders over $45 USD. Orders under $45 have a flat $8 USD shipping rate.

International duties and import taxes for orders shipped outside Australia are the responsibility of the recipient and are not included in the price at checkout.

Tracking

Every order ships tracked. You'll receive a tracking link by email once your order dispatches. Please check the tracking page before emailing us — most "where's my order?" questions are answered by the carrier's live update.

Lost, stolen, or damaged packages

If the tracking shows your package as delivered but you don't have it, please check with your neighbours and any secure lock-boxes first, then email us at hello@wristfit.co within 7 days of the "delivered" scan and we'll open an investigation with the carrier.

If your package arrives damaged, take a photo of the packaging and the item before doing anything else and email us at hello@wristfit.co within 7 days of delivery. We'll organise a replacement or refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email hello@wristfit.co immediately — if the order hasn't shipped yet we can fix it. Once it's shipped, we can't reroute it and it becomes the customer's responsibility.

Questions

Email hello@wristfit.co and a real human will come back to you.