Return and Refund Policy

Last updated: 20 July 2026

We want you to love your new bands. If for any reason you don't, we've made returns easy.

The window

You have 30 days from the day your order arrives to request a return.

What's returnable

Every band is returnable — even if you've worn it. We know picking a size or colour online is a bit of a leap, and we don't want you stuck with something that doesn't fit right or doesn't suit your day. As long as the band is in usable condition (no deliberate damage), send it back.

How to start a return

Email us at hello@wristfit.co with your order number and a short note about what you're returning and why. We'll reply within 1 business day with a return address and instructions.

Return shipping

• If your order was faulty, damaged, or wrong — we cover return shipping in full. Just include photos with your email and we'll organise a prepaid return label.

• If you've changed your mind — return shipping is paid by the customer. We recommend using a tracked service — if a return goes missing without tracking, we can't refund it.

Refunds

Once we receive and inspect your return, we'll email you to confirm and process the refund to your original payment method. Refunds typically show up in your account within 5–10 business days, depending on your bank or card issuer.

Exchanges

The fastest way to get a different colour or size is to return the original for a refund and place a new order. If you'd prefer a direct exchange, email hello@wristfit.co and we'll coordinate.

Cancellations

If you change your mind before your order has shipped, email hello@wristfit.coas soon as possible and we'll try to cancel it. Orders placed before 3pm AEST usually dispatch the same day, so message us fast. Once an order has shipped it needs to go through the standard return process.

Questions

Anything unclear? Email hello@wristfit.co and a real human will come back to you.

Governing law: this policy is governed by the laws of Victoria, Australia.